City MediSpa is a clinician-led medical aesthetics clinic in the City of London. Every treatment begins with a thorough, personal consultation so that each plan is tailored to the individual, their concerns and their goals. Prices shown are starting from guides, with the final cost confirmed at consultation.

About City MediSpa

Meet Dr Pratish

Dr Pratish is regularly recommended by patients whose friends and family remark on how refreshed and radiant they look, often without realising they have had any treatment at all. He is renowned for his gentle injection technique and warm, patient-focused manner.

He qualified as a dentist in 1995 and went on to gain his Fellowship in Dental Surgery from the Royal College of Surgeons of England (FDSRCS Eng), teaching and working in the Oral and Maxillofacial Surgery department at King’s College Hospital. He has practised facial aesthetics since 2004 and is highly experienced in advanced facial aesthetics. He was among the first dentists and clinicians in the UK to attain the Level 7 (Master’s level) qualification in facial injectables - now regarded as the benchmark standard for safe, accountable practice - and has also taught at this level, helping to train the next generation of practitioners.

With a deep knowledge of facial anatomy, Dr Pratish bases his practice on scientific evidence and best-practice guidelines. Having worked in facial aesthetics for over two decades, he continues to attend lectures, conferences and clinical meetings to remain at the forefront of the latest techniques and advances - ensuring every patient receives a safe, ethical and personal service that enhances their natural beauty.

T&Cs

  • How long will it take?

    We always aim to resolve complaints in a timely manner and to the satisfaction of all concerned. We endeavour to resolve complaints quickly, through thorough investigation.

    Please see time frames below:

    • If we are able to resolve a complaint within 3 business days, we will issue the complainant with a summary resolution letter detailing our resolution and advising the customer of their right to refer the complaint to the Financial Ombudsman Service.

    • For every complaint received that cannot be resolved within 3 business days, we will issue the complainant with an acknowledgement letter within 5 business days, along with a copy of our complaints procedure.

    • We will advise the complainant on each communication when they can expect to hear from us next

    • If after 4 weeks we are still not in a position to resolve a complaint, we will issue the complainant with a ‘4 week holding letter’ advising why we are not yet in a position to resolve the complaint.

    • We will endeavour to resolve complaints in a timely manner and within 8 weeks as a maximum.

    • If we cannot resolve a complaint within 8 weeks then we will remind complainants of their right to refer their complaint to the Financial Ombudsman Service.

    • All complaints received and resolved will be recorded so we are able to identify trends and make the necessary business changes to improve the services to our customers and prevent repeat occurrences.

    • If a 3rd party is solely responsible for the complaint or the reasons for the complaint, we will refer the complaint to them within 5 business days and write to the customer to make them aware of this.

    • If a 3rd party is jointly responsible for the complaint with us, we will refer the complaint to them within 5 business days, write to the customer to make them aware of this, and then investigate and handle the complaint points relating to us as per our normal process.

    If we cannot resolve your complaint

    If we are unable to resolve your complaint within 8 weeks, we will:

    Send you a letter explaining our reasons for the delay and an indication of when we expect to provide our final response

    The Financial Ombudsman Service

    Our aim is to resolve all complaints internally. However, if after receiving our final response letter, or if 8 weeks have passed, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).

    Financial Ombudsman Service

    If you would like the Financial Ombudsman Service to look into your complaint you must contact them within six months of the date of our final response letter.

    The Financial Ombudsman Service
    Exchange Tower
    London, E14 9SR

    Telephone: 0800 023 4567

    Email: complaint.info@financial-ombudsman.org.uk

    Further information can be obtained from the Financial Ombudsman Service’s website at www.financial-ombudsman.org.uk

  • CityMediSpa Limited is authorised and regulated by the Financial Conduct Authority FRN 1037200. We are a credit broker and not a lender and offer credit products exclusively from Tabeo Finance Limited. We do not charge a fee for referring you to Tabeo Finance Limited nor do we earn a commission for such referrals.

    Please note that up to 12 months interest-free 0% finance is not regulated by the Financial Conduct Authority. 

    Any late or missed repayment may have serious consequences and your credit rating may be affected which could make it more difficult to obtain credit in the future.

    Credit subject to age and status.

  • Spread the cost of your treatment

    At CityMediSpa we offer 0% interest-free finance on treatment plans, available on orders over £1,000. Apply online in a few minutes and we'll talk you through your options as part of your written treatment plan.

    • No interest and no fees on our 0% plans

    • Simple online application, subject to status and affordability

    • Discussed with you as part of your written treatment plan

    Ask us at your consultation or call the clinic on 0208 075 7106.

    Representative example: Cash price £1,000, deposit £0, amount of credit £1,000, duration of agreement 12 months, monthly repayment £83.33, total amount payable £1,000, 0% APR representative.

    Finance is subject to application, status and affordability. Available to UK residents aged 18 or over. Terms and conditions apply.

    City MediSpa Limited is registered in England and Wales No. 15856006, registered at 7 Dowgate Hill, London, EC4R 2SU. We are a credit broker and not a lender. We offer credit products exclusively from Tabeo Finance Limited. CityMediSpa Limited is authorised and regulated by the Financial Conduct Authority, FRN 1037200. We do not receive commission for this introduction.